KFC is one such brand testing Google Glass for training purposes. KFC, in collaboration with mobile and wearable tech strategy firm, Interapt, is working on a prototype called Vision 2020.
Cool tech, cooler functionality
CEO of Interapt, Ankur Gopal says, “I put Glass on to see how I could learn to make Original Recipe Chicken. I learnt to do an 80-page manual in one Google Glass video.”
What this means for employees is that they have an instant, hands-free retrieval of detailed tutorials whenever they need it. It also gives head office and franchise owners a unique glimpse of training from an employee’s perspective.
What’s more, by recording a lunch time rush, for example, managers can review their performance and be trained where needed, while real-time support can also be provided by head office.
With further software developments on the horizon, Glass may well be integrated with POS systems and sensors in the restaurant and appliances. But with Glass costing around $1 500 each, it’s going to be some time before it goes mainstream.