How important is continuous skills development in franchising?

Incredibly important. While the type of training may differ from industry to industry, you can never go wrong if your employees and managers are up-to-date with new product or offering developments, and can handle any customer requests or queries with confidence. One of our core focuses is keeping all our franchisees and their employees up […]


Incredibly important. While the type of training may differ from industry to industry, you can never go wrong if your employees and managers are up-to-date with new product or offering developments, and can handle any customer requests or queries with confidence. One of our core focuses is keeping all our franchisees and their employees up to speed with skills development – it just helps the overall customer experience at the end of the day.

Clifford Buchler
About the Author
Clifford Buchler is the MD of the Mica Group of franchises.

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